We are partners with YoBaby Shop in the United States.
You're welcome to inquire about purchases at YoBaby Shop,
US purchase website: https://www.yobabyshop.com/collections/ha-wood
For contact, please visit: YoBaby Shop Facebook Fan Page, or email info@yobabyshop.com.

1. If overseas buyers wish to purchase our products, please send us a private message on the Huan An Furniture Facebook fan page, indicating the items you wish to purchase. We will assist you in checking the overseas shipping fees for reference, and you can decide whether to proceed with the purchase.
2. For international delivery of children's furniture, we use postal EMS services, and the shipping fees will be paid by the buyer. However, since we cannot control the delivery process of overseas postal services, we recommend inquiring with local branches if they provide delivery services.
3. For overseas orders arranged by proxy, a separate payment store will be opened, including the shipping fees (credit card payments accepted).
4. When purchasing from overseas regions, we declare the actual value of the goods. If any customs duties are incurred during the shipping process to the designated country, the recipient will be responsible for covering those costs.
5. For children's furniture shipped abroad by our company, our quality control personnel will inspect and assemble the items before shipment, and we will provide photos for confirmation. The process takes approximately 3-7 business days (excluding holidays).
6. If you choose to ship the purchased items abroad on your own, please inform us in advance. Before shipment, our quality control personnel will inspect and assemble the items. We recommend unpacking and checking the items upon receipt to ensure there are no issues before taking them abroad.
7. While we conduct inspections prior to shipment, please note that furniture is a large-sized item, and there is a possibility of damage during transportation. Our warranty and repair services are limited to Taiwan Island only. If you choose to send the items back to Taiwan on your own, you will still be eligible for lifelong warranty coverage.
8. Upon receiving the goods overseas, if you encounter any issues, please take photos and inform us. We will handle the repair process upon your return to Taiwan or you can request assistance from your friends or family in Taiwan.

The product's delivery method varies depending on the type. For furniture sets, we provide home installation service, where our delivery team will schedule and arrange the delivery according to the driver's route. As for our children's series, they are primarily shipped via regular courier service.

Free shipping for online purchases over a thousand dollars. If you need to send it back to us for repair or refurbishment, the shipping fee will be calculated based on the actual cost.

Unless otherwise specified, it is not possible to have different shipping addresses for the same order. We recommend placing separate orders for different addresses.

Please send a private message to our staff and provide the order number.

It is possible to request a specific delivery date, but the actual delivery time will depend on the shipping schedule and availability. We will do our best to accommodate your request within the shipping constraints.

For products that do not include in-home installation, such as the children's series or just-right series, the logistics company will only deliver to the building's management office or the ground floor of an apartment complex. Delivery to upper floors is not available. Please take note of the weight and quantity of the items before making a purchase and make arrangements for assistance with lifting and carrying as needed.

1. The product should be free from any defects or damages caused by usage or intentional external forces.
2. Damages or missing accessories caused during transportation of the product.
   Note: As online purchases involve inspecting the packaging upon delivery, we kindly request that you open and inspect the product within seven days of receiving it. If there are any damages, missing accessories, or product defects caused by transportation, please provide photos to our customer service email at hawoodtw@gmail.com. We will arrange for a free replacement or send you the missing accessories.
3. The following situations are not considered as defects:
   1. Natural wood grain and knots: These are natural characteristics of solid wood, just like the unique spots on a person's face or body. They add to the charm of solid wood and do not affect its functionality. Therefore, we are unable to provide return or exchange services for these natural features.
   2. Wood filling/patches: During the drying process of solid wood, cracks may occur. These cracks are filled, polished, and painted. The appearance of cracks is a natural phenomenon and adds to the uniqueness of each product.
   3. However, if you are unsatisfied with the filling marks on your received product, we are also open to your request for exchange. In such cases, we will take photos of the replacement product before shipping it to you for your confirmation. Please note that you will be responsible for the round-trip shipping costs for the exchange due to this reason.
   4. Color variation in solid wood boards: It is normal for high-quality solid wood to have color variations. As a natural material, even wood from the same tree can have color differences between its sun-facing side and shaded side. This is an inherent and normal characteristic of natural wood, and we are unable to provide any return or exchange services for this reason.

Within one year, the following circumstances may lead to product damage that is not covered under warranty. However, you can provide us with photos for a rough estimation of the cost, and then decide whether you are willing to pay for the round-trip shipping fees for repair.

1. Damage caused by using alcohol or corrosive cleaning agents that result in surface or wood damage.
2. Improper placement leading to water immersion, corrosion, dropping, squeezing, exposure to abnormal temperatures or humidity, causing wood deformation or mold.
3. Damage and destruction caused by external forces, natural disasters, or human factors.
4. Damage caused by improper use, self-modification, incorrect installation, incomplete installation, or installation of products not provided by our company.
5. Other circumstances not attributable to our company that render repair impossible.
6. Please note that HAWOOD Furniture reserves the right to revise these terms and conditions.

If you receive a package with incorrect items, please follow the steps below for assistance:

1. Within two days of receiving the package, please email photos of the incorrectly shipped items to our customer service email at hawoodtw@gmail.com or directly send a private message to our customer service personnel on the HAWOOD Furniture Facebook fan page.
2. In your email or message, please include the following information:
   Purchase platform / Name / Contact phone number / Product name / Description and photos of the incorrectly shipped items.
3. Once our customer service personnel have confirmed the error, please keep the original packaging and accessories of the items and wait for the delivery personnel to pick them up. We will arrange for the necessary follow-up actions promptly.

We apologize for any inconvenience caused and appreciate your cooperation in providing the required information for a smooth resolution.

Within the 30-day satisfaction guarantee period, if you wish to return or exchange a product, please follow the steps below:

1. Ensure that the product is in its original packaging and includes all accessories, free gifts, and additional items that came with it.
2. Please send a private message to HAWOOD Furniture's Facebook fan page or official LINE account, providing your order number and the name of the person who placed the order.
3. Once we receive your message and confirm the details, we will arrange for the retrieval of the product. Please wait for our confirmation before proceeding with the return.
4. After we have received the returned product and verified that all components are intact, we will initiate the refund process. The refund is estimated to be completed within 5-7 days.

We appreciate your understanding and cooperation in adhering to these procedures. If you have any further questions or concerns, please feel free to contact us.

Within the 30-day satisfaction guarantee period, if you meet the conditions for a return, you will not be required to pay any fees. Please refer to the promotion details for more information.

Within the 30-day satisfaction guarantee period, if you wish to exchange a product due to product defects or non-human damages, please send a private message to HAWOOD Furniture's Facebook fan page or official LINE account, providing your order number, the name of the person who placed the order, and photos of the product issues. Once we confirm that the product is defective, we will proceed with the exchange process.

Currently, the available payment methods are Credit Card (Installment option available for eligible transactions), Virtual ATM, LINE Pay, JKOPay (Mobile payment service), and Convenience Store Payment (limited to amounts between 30-6,000 yuan).

Please contact our customer service personnel to request a refund. The refund for credit card payments will be processed within 5-7 business days and credited back to the original credit card. If the refund processing period extends beyond your credit card billing cycle, the amount will be refunded on the following month's statement.
If you have any further questions, please contact your issuing bank for assistance.

We offer installment payment options for credit card purchases on our website. Here are the details:

Minimum Purchase Amount: NT$10,000
Installment Plan: 3 months
Interest Rate: 0%

Minimum Purchase Amount: NT$20,000
Installment Plan: 6 months
Interest Rate: 0%

Minimum Purchase Amount: NT$50,000
Installment Plan: 12 months
Interest Rate: 0%

We accept credit cards from the following banks for installment payments: CTBC, Taishin, E.SUN, Fubon, Yuanta, Cathay United, Hua Nan, Rakuten, Entie, First Commercial, Mega, Taichung Commercial, Bank of Shanghai, KGI, HSBC, Standard Chartered, Shin Kong, Taiwan Cooperative, Chang Hwa, First Bank, Yuanta Securities, Yangtze River, Bank of Taiwan, Hua Tai, and Sinopac Commercial Bank.

Please note that the installment plans are subject to the terms and conditions of the respective credit card issuers. If you have any further questions or need assistance, please contact our customer service.

To indicate any special requirements, you can provide the necessary information in the "Order Notes" field during the checkout process. This field is typically available when you are finalizing your order and providing shipping information. Please make sure to clearly state your specific needs or requests in the provided space. Our team will review your notes and do our best to accommodate your requirements. If you have any concerns or questions regarding your special needs, you can also contact our customer service for further assistance.

You can inquire about the processing status of your order by sending a private message to HAWOOD Furniture's Facebook fan page (link: http://m.me/hawoodtw) or contacting our official LINE account (link: http://line.me/ti/p/@hawood). Please provide your order number to our representative, and they will assist you in checking the status for you.

Choose the desired items → Add the selected items to your shopping cart → Provide the necessary shipping information → Proceed to the payment process → Complete the order → Logistics process begins → Receive the product

For cancellations, additions, or modifications to your order, please send a private message to HAWOOD Furniture's Facebook fan page (link: http://m.me/hawoodtw) or contact our official LINE account (link: http://line.me/ti/p/@hawood). Please provide your order number to our representative so that they can assist you with the necessary changes.

If you have purchased the wrong item, please send a private message to HAWOOD Furniture's Facebook fan page (link: http://m.me/hawoodtw) or contact our official LINE account (link: http://line.me/ti/p/@hawood). Provide your order number to our representative, and they will assist you in finding a solution.

Please provide our customer service personnel with your company's Unified Business Number (統一編號) through private messaging on HAWOOD Furniture's Facebook fan page (link: http://m.me/hawoodtw) or official LINE account (link: http://line.me/ti/p/@hawood). They will assist you in issuing the invoice accordingly.

Please provide your order number and send a private message to HAWOOD's Facebook fan page (link: http://m.me/hawoodtw) or official LINE account (link: http://line.me/ti/p/@hawood), stating your order number and the modifications you need for the billing name and tax ID. They will assist you with the necessary changes.

Please send a private message to HAWOOD's Facebook fan page (link: http://m.me/hawoodtw) or official LINE account (link: http://line.me/ti/p/@hawood) and provide your order number to inquire about and make modifications. They will assist you with any inquiries or changes regarding the invoice.

If you can't find the "Add to Cart" button on the product page, please click on the message area below. Then, minimize the message page, and you will be able to see the "Add to Cart" button.

We adopt electronic invoicing and will send it to the email address you provided during checkout after shipment.

For the drawer part, we use solid wood slides instead of metal ones. They may not be as smooth as metal slides because we want to avoid the risk of children accidentally getting their hands caught when the drawer slides too fast. However, under normal circumstances, adults should be able to easily open and close the drawer with a single finger. If your drawer is too tight, cannot be closed, or cannot be pulled, please check the following:

1. Check if the table leg screws were tightened too much during assembly, as this may affect the opening and closing of the drawer. Please try loosening them slightly and testing them again.
2. Inspect the drawer slides (see attached image) to see if there is any misalignment or breakage, as this can also affect the drawer's operation.
3. This is a less common situation, but some consumers may use screws from other parts of the desk, such as chair leg screws, during assembly. This can cause damage to the drawer and lock it.

Please check and confirm if the above issues apply. Contact our customer service department for further assistance.

For a single side of the table leg, there should be 4 screws to lock it. Please check if you have tightened some of the screws already. Since this is a DIY product, the factory intentionally leaves slightly larger spaces for each hole during production. This is to prevent issues of misalignment or inability to lock properly due to different installation techniques or lack of familiarity. If you have already tightened the screws, please refer to the attached image or the Q&A section in the packaging (bottom left). Loosen the screws first, place all 4 screws into their respective holes, and then begin tightening. When tightening, please lock them in diagonally and evenly.

As the Children Adjustment Desk is a DIY product, the factory intentionally leaves slightly larger spaces for each hole during production. This is to prevent customers from encountering issues of misalignment or inability to lock properly due to different installation techniques or lack of familiarity.
We kindly ask you to first loosen all the screws. Then, loosely fasten the 4 screws that need to secure the table legs without fully tightening them. Afterward, press down on the table surface firmly on a flat surface (or tabletop) and then tighten the screws. You can refer to our assembly video at the following link (https://goo.gl/8Tczgi), specifically around the 2:00 mark, or check the image below or the Q&A section on the top right of the packaging for instructions on addressing the wobbling issue. If the problem persists, please contact our customer service for further assistance.

Both the table legs and chair legs have a correct orientation. If they are installed incorrectly, they may not tighten properly, damage the boards, or, in severe cases, become loose during use. Please refer to the assembly video at the following link (https://goo.gl/8Tczgi) or check the image below or the Q&A section on the middle left of the packaging to confirm if they have been installed correctly.

For both sides of the chair legs, you need to tighten the screws—2 screws for the Toddler Height Adjustment Chair and 4 screws for the Animal-Shaped Children Height Adjustable Chair. Please make sure that some screws have been tightened. This is a DIY product, and during the manufacturing process, the factory leaves some extra space in each hole to avoid alignment issues or difficulties in tightening due to unfamiliarity or improper handling during installation. If you have already tightened the screws, please refer to the image below or the Q&A section on the lower left of the packaging. First, loosen all the screws, then insert all the screws before starting to tighten them. When tightening, please tighten diagonally and evenly.

Because the growth chair is a DIY product, the factory intentionally leaves some extra space in each hole to prevent customers from encountering difficulties in aligning or tightening the screws due to unfamiliarity or improper technique.
If the chair legs are floating and wobbling, please loosen all the screws slightly, apply pressure on the chair seat with your palm, and then tighten the screws to improve the situation. You can refer to the chair installation video (link: https://goo.gl/8gxCLK) at around 2 minutes and 10 seconds, where there is a specific explanation for this issue. Alternatively, you can also refer to the accompanying images or the Q&A section on the packaging for assistance. If you still have any problems, please contact our customer service.

Both the table legs and chair legs have a correct orientation. If they are installed incorrectly, it may result in loose screws or damage to the board. In severe cases, the chair may become loose during use. Please refer to the assembly video (link: https://goo.gl/8gxCLK) or check the accompanying images and the Q&A section on the packaging to ensure that you have installed them correctly.

Each hex screw has a corresponding nut. Since the nut itself is movable and cannot be permanently fixed, it may have fallen off or shifted during transportation. Please check if the nut is in the correct orientation as shown in the attached image. If it has shifted (shown below the image), the hole position will be misaligned, and the screw won't be able to lock in properly. You can use a flathead screwdriver or a blade-like tool to adjust the position. If the screw easily drops into the screw hole without resistance, it may indicate that the nut has fallen off. You can check if there are any spare nuts in the package and reinstall them.

1. For the Toddler Height Adjustment Chair, the nut positions are on the two horizontal bars.
2. For the Animal-Shaped Children Height Adjustable Chair, you need to flip it over to see the nut positions below.

If the chair back is properly installed, it should not be loose or wobbly. Please refer to the attached image in the middle right section to check if the back panel is installed incorrectly. Installing the back panel in the wrong direction can lead to damage or breakage of the seat panel. Additionally, over time, the holes in the back panel may become larger, causing the chair back to wobble. You can also refer to the assembly video (link: https://goo.gl/8gxCLK) for further guidance.

The locking area of the chair back does not have threads, which can make it difficult to lock in place. If you are using a screwdriver that is the wrong size or too small, it can make it difficult for you to apply force and lock it smoothly.
When manual tools are difficult to use during assembly, it is recommended to use a power tool to lock it in place. During locking, it may appear slightly crooked, but this is normal. You can confidently lock it in without any issues.
Below is a photo showing the correct depth for screw insertion for your reference.
**Assembly Tip: When using a power tool, please make sure to gradually apply force during assembly. Power tools have greater force, and excessive force can cause damage.

Please contact our customer service department for further assistance. If you are missing only 1-2 pieces of hardware, we can send them to you and you will only need to cover the postage fee. However, if you are missing a larger quantity of hardware, we recommend purchasing our hardware accessory pack, which costs SGD2 per pack plus a shipping fee of SGD1.50.

If the hex key for the table and chair set is missing, you can purchase one at a nearby hardware store. The size of the hex key used for the table and chair set is "4mm internal hex key."